CS Expert Support for Autograding

1. CS graduates, not helpdesk scripts

When you contact CodeGrade support, you're talking to someone with a CS degree who understands autograding, test configurations, and the difference between a segfault and a timeout. They don't read from a script. They help you solve the actual problem.

Support team staffed by CS graduates who understand your course
They'll help you set up assignments, write test configurations, and debug grading issues
Fast response times via email and chat

A list of programming languages for which CodeGrade provides automatic grading guides: Python, Java, Jupyter Notebook, R, and C.

CodeGrade's Python template library for creating online assignments.

2. Unlimited onboarding, including assignment setup

Getting started with a new tool shouldn't mean spending your weekend watching tutorials. CodeGrade offers unlimited onboarding sessions where the support team walks you through setup, helps configure your first assignments, and makes sure autograding is working before your students submit. Every onboarding includes at least one assignment built together.

Unlimited onboarding sessions at no extra cost
Support will build or configure assignments with you during onboarding
Get up and running before the semester starts, not halfway through it

3. Support that doesn't disappear after onboarding

CodeGrade's support team doesn't vanish once you're set up. Email them any time with questions, issues, or requests. Whether it's mid-semester and a test config broke, or you're prepping a new course next term, the same CS-graduate team is there.

Ongoing support with regular check-ins
Email the support team any time, not just during onboarding
Language-specific guides and documentation in the help center for self-service

CodeGrade roadmap outlining upcoming features like AI feedback and replayable coding sessions.

Start teaching with CodeGrade in minutes.

100+ ready-made assignments and a CS-graduate support team to help you set up. We build your first assignment with you.

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Discover how institutions use CodeGrade to improve their coding courses

Patrick Totzke

Full Professor

I have many students expressing how amazing it is to use CodeGrade for their submissions!

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Jamie Andrews

Director of Graduate Programs

I can see the student submissions and slowly watch their scores creep up, which is incredibly rewarding!

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Leslie Hendrix

Clinical Professor in Management Science

"Coding is like learning a sport. You have to practice repeatedly to improve."

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Frequently Asked Questions

What kind of support does CodeGrade offer?

CodeGrade provides direct support from a team that understands computer science education. You work with people who know how autograders, LMS integrations, and course workflows function, not a generic help desk reading from a script.

Can CodeGrade help me set up my course?

Yes. The support team can help you configure assignments, set up autograder tests, connect your LMS, and get your course running. This is especially useful if you are migrating from another tool or setting up CodeGrade for the first time.

Is support available on the free plan?

Yes. All CodeGrade users have access to support. Check the pricing page for details on response times and support channels by plan tier.

How do I contact CodeGrade support?

You can reach the support team by email at support@codegrade.com. Response times and available channels depend on your plan tier.

Does CodeGrade offer onboarding for my department?

Yes. CodeGrade can provide onboarding sessions for departments or teaching teams that are adopting the platform. This helps everyone get up to speed on assignments, autograding, and integrations at the same time.

More features

100+ assignments, ready to grade

Browse the community library for pre-built assignments with autograding already configured. Import one, customize it, and your students can start coding today.

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